Privacy Policy

Entraneer Pty Ltd (ABN 75 675 856 041) recognises the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. We are committed to the protection of your personal information. Our policies are intended to protect your privacy as we collect, use and retain information we gather about you.

Your Personal Information

Personal Information held by Entraneer Pty Ltd may include your name, address, telephone number, mobile phone number, email address and your feedback.

How we collect your personal information

Entraneer collects your personal information in a number of ways including:

• directly from you, when you provide information via our website, by email, on the phone, or in documents you supply to us;
• from third parties such as our related companies, distributors, resellers;
• from publicly available sources of information;
• from our own records;
• when you join our maillist services.
• tracking basic information about how users use our website.

How we use your personal information:

Your personal information may be used in order to:

• provide the services you require;
• administer and manage those services;
• research and develop our products and services;
• gain an understanding of your needs in order for us to provide you with a better service;

We may use your contact details to send you information about us, including our services and products. If at any time you do not wish us to send you information on our services, please tell us and we will cease to do so.

How you can update, correct, or delete your personal information

If you would like to:

• know what personal information we hold about you, or
• update, correct or delete the personal information we hold about you

please contact our Privacy Officer email info@entraneer.com. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Disclosing your information

We understand how important it is to keep your information personal, so when you share your information with us, you are sharing it with us or our service provider only. We can only disclose personal information we have about you in certain circumstances, eg:

• you agree to the disclosure ;
• we use it for the purposes we collected it, or
• disclosure is required or permitted by law.

Other information we collect

We may also collect the following information from others in a way in which we cannot identify you:

• the date and time you access our web site
• the pages you visited on our web site and how long you spent on those pages
• the internet address of the website from which you linked directly to our site, and
• the site plus the web browser that you are using and the URL.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We use this information in developing a more user friendly information website.

Cookies

If you contact us or book a demo on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

Changes to our Privacy Policy

This information relates to our current privacy standards. We may vary our privacy standards from time to time. We will notify you of these changes by publishing them on this site. If something goes wrong, please contact us on info@entraneer.com if you believe:

• someone has gained access to your personal information by mistake
• we have breached our privacy obligations or your privacy rights in any way, or
• you would like to discuss any issues about our privacy policy. 

We will try to satisfy any questions that you have and correct any errors on our part.